Client Services Coordinator (Healthcare w/ MA Experience Preferred)

Denver, CO

Full Time

Sales

Mid Level

Client Services Coordinator (Healthcare w/ MA Experience Preferred)
Rocky Mountain Laboratories – Denver, CO

About Us
Rocky Mountain Laboratories is a clinical laboratory providing comprehensive laboratory services. We are dedicated to delivering accurate and timely diagnostic information and are committed to improving healthcare outcomes through cutting-edge technology and a customer-focused approach.

Position
We are seeking a proactive, detail-oriented Client Services Coordinator to serve as a primary liaison between our clinical teams and client facilities. This role focuses on supporting office staff (MAs, CNAs, office managers), resolving issues in real time, and ensuring a seamless end-to-end experience for our clients in the Denver market. Candidates with Medical Assistant (MA) experience or healthcare operations experience are highly preferred, as this position involves troubleshooting patient orders, assisting with documentation, coordinating mobile phlebotomy workflows, and improving overall client satisfaction.

Key qualities for success include strong communication skills, a solutions-focused mindset, the ability to multitask in a fast-paced environment, and comfort working closely with clinical and administrative teams.

Responsibilities

Build strong, professional relationships with client facilities and serve as a trusted point of contact
Identify issues quickly and provide real-time resolutions to support clinical workflow
Assist with medical records requests, patient documentation, and troubleshooting missing or delayed lab results
Support client accounts composed of clinical office staff (MAs, CNAs, nurses, office managers)
Resolve issues such as incomplete waivers, missing orders, and scheduling conflicts for mobile phlebotomy services
Communicate with internal departments to ensure timely coordination and follow-through
Train client facilities on RML processes to reduce errors and improve operational efficiency
Assist with identifying ICD-10 codes or addressing billing discrepancies when clients or patients are billed incorrectly
Monitor scheduling channels and collaborate with phlebotomy managers and coordination teams
Review client orders, patient results, and associated documentation for accuracy
Provide reporting on client concerns, account attrition, and operational trends
Maintain a proactive, solutions-focused approach with strong follow-through
Support occasional specimen handling or collection as needed (training provided)
Adapt to varied tasks and shifting priorities in a dynamic environment

Required Qualifications

Minimum of 2 years of customer service experience in healthcare, laboratory operations, or clinical administration
Experience working closely with clinical staff (MAs, CNAs, nurses, office managers)
Strong organizational, multitasking, and problem-solving abilities
Excellent communication and interpersonal skills
Ability to navigate a fast-paced environment with multiple priorities
Strong attention to detail and follow-through
Proficiency with electronic scheduling tools, documentation systems, and basic technology
All positions require time zone awareness, including the impact of daylight saving time, as we are a multi-state organization with teams and partners across different U.S. time zones. Clear communication and timely coordination are essential.

Preferred Qualifications

Medical Assistant (MA) experience or experience with blood draws
Previous experience in mobile phlebotomy support or laboratory settings
Familiarity with basic billing concepts or ICD-10 codes
Experience coordinating across departments to resolve client or operational challenges
Strong project coordination or account management experience

Job Type
Full-time, W2

Salary
$55,000 per year with eligibility for a quarterly bonus based on account retention

Benefits for full-time W2 Team Members
New benefits effective January 1, 2026.
Benefits begin 60 days after the first full month of full-time employment.

Health, Dental, and Vision Insurance
Paid Time Off (21 days annually for full-time team members)
7 Paid Holidays
401(k) with 50% Company Match up to 6% ***
Health Savings Account (HSA)
Short-Term & Long-Term Disability (RML covers 60% of STD premium) ***
Voluntary Life and AD&D Insurance
100% Company-Funded Employee Assistance Program (EAP) ***

Ability to commute/relocate
Denver, CO: Reliably commute or plan to relocate before starting work (Required)

Ideal Start Date
End of January 2026

Application Deadline
Applications are reviewed on a rolling basis, and the position may be filled before any stated deadline.

If you meet the above qualifications and are interested in joining our team, please submit your resume for consideration. We look forward to hearing from you!

At Rocky Mountain Laboratories, we prioritize the care and well-being of our team members.

Equal Opportunity Employer Statement
Rocky Mountain Laboratories is an Equal Opportunity Employer committed to diversity in its workforce. We comply with all applicable federal and state laws and prohibit discrimination based on race, ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, veteran status, disability, or genetic information. We also comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.

Pre-Employment Notice & E-Verify
Rocky Mountain Laboratories participates in E-Verify. Employment is contingent upon successful completion of a background check and other pre-employment screenings, as required. Employment with Rocky Mountain Laboratories is at-will.

While we appreciate interest from staffing agencies, Rocky Mountain Laboratories does not currently partner with external agencies. Resumes submitted unsolicited will not be considered, and no fees will be paid.

Please only reference our LinkedIn and Indeed pages for current openings:

www.linkedin.com/company/rocky-mountain-laboratories
www.indeed.com/cmp/Rocky-Mountain-Laboratories
www.rockylabs.com

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Client Services Coordinator (Healthcare w/ MA Experience Preferred)

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