Client Services Coordinator (Healthcare w/ MA Experience Preferred)
Rocky Mountain Laboratories – Denver, CO

About Us
Rocky Mountain Laboratories is a clinical laboratory providing comprehensive laboratory services. We are dedicated to delivering accurate and timely diagnostic information and are committed to improving healthcare outcomes through cutting-edge technology and a customer-focused approach.

Position

We are seeking a proactive, detail-oriented Client Services Coordinator to serve as a primary liaison between our clinical teams and client facilities. This role supports office staff (Lead MAs, MAs, CNAs, nurses, office managers) by resolving issues in real time and ensuring a seamless end-to-end experience for our clients across the Denver market.

Candidates with Lead Medical Assisting (MA) experience, healthcare operations background, or experience coordinating clinic workflows are highly preferred. The role involves troubleshooting patient orders, assisting with documentation, supporting mobile phlebotomy workflows, coordinating schedules, and improving overall client satisfaction.

Top qualities for success include strong communication skills, a solutions-focused mindset, and comfort navigating a fast-paced clinical and administrative environment.

Responsibilities

• Build and maintain strong relationships with client facilities as a trusted point of contact
• Quickly identify issues and provide real-time resolutions to support clinical workflow
• Assist with medical records requests, patient documentation, and troubleshooting missing or delayed lab results
• Support client accounts composed of Lead MAs, MAs, CNAs, nurses, and office managers
• Resolve issues such as incomplete waivers, missing orders, billing discrepancies, ICD-10 mismatches, and scheduling conflicts for mobile phlebotomy services
• Communicate across internal teams to ensure timely coordination and follow-through
• Train client facilities on RML processes to reduce errors and improve operational efficiency
• Review client orders, patient results, and supporting documentation for accuracy
• Monitor scheduling channels and collaborate with phlebotomy managers and coordination teams
• Provide reporting on client concerns, recurring issues, and operational trends
• Maintain a proactive, solutions-focused approach with strong follow-through
• Support occasional specimen handling or collection as needed (training provided)
• Adapt to varied tasks and shifting priorities in a dynamic, multi-state healthcare environment
• Other duties as assigned

Required Qualifications

• Minimum of 2 years of customer service experience in healthcare, clinic operations, medical office administration, or laboratory support
• Experience working closely with clinical staff (Lead MAs, MAs, CNAs, nurses, office managers)
• Strong organizational, multitasking, and problem-solving abilities
• Excellent communication and interpersonal skills
• Ability to operate in a fast-paced environment with multiple priorities
• Strong attention to detail and consistent follow-through
• Proficiency with EMRs, electronic scheduling tools, and documentation systems
• Time-zone awareness for coordinating across multi-state healthcare operations

Preferred Qualifications

• Lead Medical Assistant or Medical Assistant (MA) experience, especially in clinic workflow coordination
• Experience supporting mobile phlebotomy, specimen collection, or laboratory processes
• Familiarity with billing basics, ICD-10 codes, or resolving documentation discrepancies
• Experience coordinating across clinical and administrative departments
• Strong background in account management, customer success, or project coordination in healthcare settings

Job Type
Full-time, W2

Salary
$55,000 per year with eligibility for a quarterly bonus based on account retention

Benefits for full-time W2 Team Members
New benefits effective January 1, 2026.
Benefits begin 60 days after the first full month of full-time employment.

• Health, Dental, and Vision Insurance
• Paid Time Off (21 days annually for full-time team members)
• 7 Paid Holidays
• 401(k) with 50% Company Match up to 6% ***
• Health Savings Account (HSA)
• Short-Term & Long-Term Disability (RML covers 60% of STD premium) ***
• Voluntary Life and AD&D Insurance
• 100% Company-Funded Employee Assistance Program (EAP) ***

Ability to commute/relocate
Denver, CO: Reliably commute or plan to relocate before starting work (Required)

Ideal Start Date
End of January 2026

Application Deadline
Applications are reviewed on a rolling basis, and the position may be filled before any stated deadline.

If you meet the above qualifications and are interested in joining our team, please submit your resume for consideration. We look forward to hearing from you!

At Rocky Mountain Laboratories, we prioritize the care and well-being of our team members.

Equal Opportunity Employer Statement
Rocky Mountain Laboratories is an Equal Opportunity Employer committed to diversity in its workforce. We comply with all applicable federal and state laws and prohibit discrimination based on race, ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, veteran status, disability, or genetic information. We also comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.

Pre-Employment Notice & E-Verify
Rocky Mountain Laboratories participates in E-Verify. Employment is contingent upon successful completion of a background check and other pre-employment screenings, as required. Employment with Rocky Mountain Laboratories is at-will.

While we appreciate interest from staffing agencies, Rocky Mountain Laboratories does not currently partner with external agencies. Resumes submitted unsolicited will not be considered, and no fees will be paid.

Please only reference our LinkedIn and Indeed pages for current openings:

www.linkedin.com/company/rocky-mountain-laboratories
www.indeed.com/cmp/Rocky-Mountain-Laboratories
www.rockylabs.com